Bharat Social Finance Corporation (BSFC) is committed to promoting responsible, transparent, secure, and customer-focused digital financial services across its microfinance operations, Self Help Group (SHG) programs, livelihood development initiatives, rural financial inclusion activities, and community-oriented financial support systems. This Digital Lending Policy outlines the principles, standards, operational practices, customer obligations, technology usage conditions, and compliance expectations governing digital financial interactions, online application systems, electronic communication processes, and technology-enabled financial services provided by BSFC.
The purpose of this Policy is to ensure that digital lending activities and technology-enabled financial services are conducted responsibly, ethically, securely, and in accordance with applicable Indian laws, operational standards, digital communication practices, financial sector expectations, customer protection principles, and responsible financial inclusion objectives.
BSFC may provide digital access to financial assistance programs, customer onboarding systems, SHG participation platforms, livelihood support initiatives, application processing systems, repayment communication tools, operational updates, digital customer support channels, and related financial services through websites, mobile-enabled systems, online portals, communication platforms, or authorized technology-enabled operational channels.
Customers accessing BSFC digital systems may be required to submit personal information, financial information, operational details, identity documents, business information, bank account information, photographs, contact details, electronic records, or other documentation reasonably necessary for customer onboarding, KYC verification, operational assessment, digital authentication, repayment evaluation, fraud prevention, or lawful financial processing activities.
BSFC may use digital communication methods including SMS, email, WhatsApp, mobile notifications, online forms, electronic records, digital verification systems, audio communication, video interaction, electronic signatures, OTP authentication, digital consent systems, online customer support tools, and technology-enabled communication mechanisms for operational purposes including customer onboarding, verification, repayment communication, customer support, grievance handling, application processing, financial awareness activities, and operational updates.
By accessing BSFC digital services, customers consent to the use of electronic communication systems, digital verification procedures, electronic records, digital agreements, online operational processes, automated communication methods, and technology-enabled financial interactions for lawful operational purposes. Electronic consent, digital acceptance, OTP verification, electronic acknowledgements, online submissions, or digital interactions may be treated as legally valid operational consent to the extent permissible under applicable laws.
BSFC aims to communicate digital lending terms, repayment obligations, operational conditions, service-related charges, customer responsibilities, and applicable financial terms in a reasonably transparent and understandable manner through available digital platforms, online documentation systems, operational communication channels, or electronic customer interactions. Customers are encouraged to carefully review all digital agreements, repayment schedules, operational disclosures, and service conditions before proceeding with financial applications or electronic consent activities.
Digital submission of applications or documents does not guarantee financial assistance approval, loan sanction, operational eligibility, service continuation, or funding disbursement. All digital financial services remain subject to verification procedures, operational assessment, documentation review, repayment evaluation, regulatory compliance requirements, risk management standards, fraud prevention checks, and internal approval processes.
BSFC may engage authorized technology service providers, digital verification agencies, payment gateways, banking institutions, communication platforms, cloud service providers, operational vendors, cybersecurity providers, analytics systems, or digital infrastructure partners for lawful operational purposes related to digital financial services, system functionality, customer communication, fraud prevention, transaction processing, operational support, or regulatory compliance.
BSFC implements reasonable operational, technical, administrative, cybersecurity, and digital security measures intended to protect customer information, financial records, digital communication systems, electronic transactions, online platforms, and operational data against unauthorized access, misuse, cyber threats, unlawful disclosure, operational disruption, or fraudulent activity. Such measures may include encryption technologies, authentication systems, access controls, cybersecurity monitoring, fraud detection systems, operational safeguards, and internal compliance procedures.
However, customers acknowledge that no digital platform, online communication network, internet-based system, electronic storage method, mobile communication channel, or cybersecurity framework can guarantee absolute security, uninterrupted functionality, or complete immunity from cyber risks, technical failures, unauthorized access attempts, data breaches, malware attacks, communication delays, operational disruptions, or technological vulnerabilities beyond reasonable operational control.
Customers are responsible for maintaining the confidentiality and security of passwords, OTPs, login credentials, verification codes, mobile devices, email accounts, banking credentials, and digital authentication information associated with BSFC services. Customers shall not share confidential digital credentials with unauthorized individuals and must immediately report suspected fraud, unauthorized access, cyber incidents, suspicious communication, or operational misuse through official BSFC communication channels.
BSFC strictly prohibits misuse of digital platforms, cyber fraud, impersonation, identity theft, unauthorized account access, submission of forged documents, manipulation of operational systems, fraudulent online activity, unlawful digital conduct, or misuse of electronic financial systems. BSFC reserves the right to suspend access, reject applications, restrict digital services, investigate suspicious activity, report unlawful conduct to authorities, initiate recovery proceedings, or take other lawful operational actions where necessary.
Customers acknowledge that repayment obligations, contractual liabilities, financial commitments, applicable charges, and operational responsibilities associated with approved financial assistance shall remain valid irrespective of whether services are accessed through digital systems, physical interaction, community operations, SHG coordination, or technology-enabled channels.
BSFC may maintain electronic records, digital communication logs, online transaction history, customer interaction records, verification data, operational information, and digital documentation for periods considered necessary for regulatory compliance, legal obligations, operational continuity, fraud prevention, audit requirements, customer support, dispute resolution, or lawful business purposes.
BSFC websites, applications, digital systems, communication platforms, or operational interfaces may contain links or integrations relating to third-party banking systems, payment gateways, government portals, financial institutions, insurance providers, verification systems, or external service providers. Such external platforms operate independently and may be governed by separate terms, operational standards, privacy practices, and security policies. BSFC shall not be responsible for the content, availability, reliability, operational practices, or security standards of third-party systems beyond reasonable operational control.
BSFC reserves the right to suspend, modify, restrict, upgrade, discontinue, or update digital services, online platforms, electronic systems, operational processes, communication methods, or technology infrastructure without prior notice where reasonably necessary for security, operational continuity, compliance requirements, system maintenance, legal obligations, fraud prevention, or organizational improvements.
This Digital Lending Policy shall be read together with the BSFC Privacy Policy, Terms and Conditions, Disclaimer, Fair Practices Code, Responsible Lending Policy, KYC & AML Policy, Grievance Redressal Policy, and related operational agreements or customer documentation.
BSFC reserves the right to amend, revise, update, replace, or modify this Digital Lending Policy periodically to reflect legal developments, regulatory requirements, technological advancements, cybersecurity considerations, operational changes, customer service improvements, or organizational policies. Updated versions shall become effective upon publication through official BSFC communication channels unless otherwise required by applicable law.
This Digital Lending Policy shall be governed and interpreted in accordance with the laws of India. Any disputes arising in relation to digital services, online financial interactions, electronic communication systems, customer obligations, operational activities, or technology-enabled financial services shall be subject to the jurisdiction of competent courts located within the jurisdiction of BSFC’s registered office, subject to applicable legal provisions.
For digital support assistance, operational clarification, grievance reporting, cybersecurity concerns, customer support, or policy-related inquiries, users may contact:
Bharat Social Finance Corporation (BSFC)
Customer Support & Privacy Department
Email: grievencescare@bsfcindia.org
Support Email: support@bsfcindia.org
Customer Support: 1169268704
Head Office: New Delhi, India
By accessing or using BSFC digital systems, websites, online platforms, financial services, SHG programs, communication channels, or electronic operational systems, users acknowledge that they have read, understood, and agreed to this Digital Lending Policy.
