This Cookie Policy explains how Bharat Social Finance Corporation (BSFC) uses cookies, tracking technologies, analytics tools, and similar digital technologies when users access or interact with BSFC websites, online platforms, digital financial systems, Self Help Group (SHG) portals, customer support systems, communication interfaces, mobile-enabled services, or related digital services.
BSFC is committed to maintaining transparency regarding the collection and use of digital information while supporting responsible financial inclusion, secure digital operations, customer experience improvement, operational monitoring, and lawful technology practices. This Cookie Policy should be read together with the BSFC Privacy Policy, Digital Lending Policy, Terms and Conditions, and related operational policies.
Cookies are small digital files or data identifiers that may be stored on a user’s browser, mobile device, computer system, or digital platform when visiting websites or interacting with online services. Cookies and similar technologies help websites recognize devices, remember user preferences, improve operational functionality, monitor system performance, strengthen cybersecurity protections, analyze user interaction patterns, and enhance customer experience across digital platforms.
BSFC may use cookies, session identifiers, analytics tools, device recognition technologies, tracking systems, log files, pixels, performance monitoring tools, and similar digital technologies for lawful operational purposes including website functionality, user authentication, fraud prevention, cybersecurity monitoring, operational administration, service optimization, customer support improvement, digital communication management, performance analysis, and platform enhancement activities.
Certain cookies used by BSFC may be necessary for the functioning of websites, digital financial systems, customer login areas, operational verification processes, security monitoring systems, session management tools, repayment interfaces, customer support systems, or digital communication platforms. Disabling such cookies may affect the availability, functionality, accessibility, security, or operational performance of certain BSFC services or digital systems.
BSFC may additionally use analytical or performance-related technologies to better understand website traffic, user engagement patterns, service accessibility, operational efficiency, customer interaction trends, communication effectiveness, technical system performance, and platform usage behavior. Such information may assist BSFC in improving website functionality, strengthening customer support systems, enhancing digital service delivery, improving cybersecurity measures, and optimizing financial inclusion platforms.
Information collected through cookies or similar technologies may include browser type, device identifiers, operating system information, IP address, internet service provider details, pages visited, session duration, navigation patterns, click activity, location-related information where legally permissible, referral sources, communication preferences, login activity, digital interaction records, and technical system performance data.
BSFC may engage authorized third-party technology providers, analytics partners, cybersecurity service providers, communication platforms, digital infrastructure vendors, payment gateway providers, or operational support entities to assist with website functionality, performance analysis, fraud prevention, digital monitoring, customer support systems, operational administration, or technology-enabled services. Such third-party service providers may place or manage cookies or related technologies subject to their own operational standards, contractual obligations, security measures, and applicable legal requirements.
BSFC does not knowingly use cookies or tracking technologies for unlawful profiling, unauthorized surveillance, misleading customer practices, or activities prohibited under applicable laws. Information collected through cookies shall be managed in accordance with applicable operational standards, digital security practices, privacy obligations, and lawful business purposes.
Users may manage, restrict, disable, delete, or control cookies through browser settings, device preferences, operating system controls, or available consent mechanisms depending on the functionality of their devices or software platforms. However, restricting cookies or disabling tracking technologies may limit certain website functions, operational accessibility, digital financial services, customer support systems, login features, security protections, communication systems, or user experience elements associated with BSFC digital platforms.
BSFC may occasionally use session-based technologies, temporary identifiers, authentication systems, fraud monitoring tools, operational analytics systems, communication optimization tools, or cybersecurity mechanisms necessary for maintaining secure financial operations, protecting customer accounts, preventing unauthorized access, detecting suspicious activity, and supporting lawful digital service functionality.
Digital communication systems associated with BSFC, including emails, online customer support platforms, operational notifications, mobile communication tools, or digital awareness campaigns, may contain limited tracking technologies intended to monitor communication delivery, customer engagement, system security, operational effectiveness, or digital interaction performance where reasonably necessary for legitimate business purposes.
BSFC reserves the right to modify, update, revise, suspend, or replace this Cookie Policy periodically to reflect operational changes, legal developments, technology advancements, cybersecurity considerations, digital service improvements, regulatory expectations, or organizational requirements. Updated versions of this Cookie Policy shall become effective upon publication through official BSFC digital platforms unless otherwise required by applicable law.
This Cookie Policy shall be governed and interpreted in accordance with the laws of India. Any disputes arising in relation to website usage, digital tracking technologies, customer interaction systems, operational analytics practices, or online platform activities shall be subject to the jurisdiction of competent courts located within the jurisdiction of BSFC’s registered office, subject to applicable legal provisions.
For questions, clarification requests, customer support assistance, privacy concerns, or digital communication-related inquiries, users may contact:
Bharat Social Finance Corporation (BSFC)
Customer Support & Privacy Department
Email: grievencescare@bsfcindia.org
Support Email: support@bsfcindia.org
Customer Support: 1169268704
Head Office: New Delhi, India
By continuing to access or use BSFC websites, digital systems, financial platforms, SHG portals, customer support channels, or online services, users acknowledge that they have read, understood, and agreed to this Cookie Policy.
